Week 2 EOC

I had an experience with great customer satisfaction at Pure Beauty a store that sells makeup, hair and skin care as well as hair appliances. The sales lady was so helpful in showing me the product and introducing me to new products, she was friendly and complementary. I left satisfied and when I returned to the store she remembered me and the experience was just as satisfying. An experience I had with poor customer service was at a store called Francesca’s Collections. I walked in and the two sales women were standing at the register talking and refused to stop their conversation to greet me, they never acknowledged me in the store yet the customers who walked in after me were greeted and helped with tremendous service.